Company Response Review Report Review
Late Delivery

Max Submitted this review about Montway Auto Transport
Review made Live: 11/22/2019 11:03:00 PM
I went with Montway auto transport company due to quoted ETA. However the car was delivered 3 days late. The Montway contract driver was not reachable and the lady in their office would only answer by text, not phone call. Montway customer service was good, but doesn’t make up 3 days of delay. Not exactly the experience that I was hoping for.
Shipment Details
Origin State:
Oregon
Pickup:
Late
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
789593
Quote or Order Cost:
$1135

Car Condition
  • Vehicle was dirty
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 11/27/2019 6:45:00 PM
Hello Max. Thank you for taking the time to share your feedback about your recent transport experience. We can confirm that the vehicle was picked up 11/7 and delivered 11/15. While a bit outside the carrier's personal estimate, this does fall within the typical transit estimate of 6-8 days for this route as indicated on our website. Please note that Montway does not guarantee delivery dates for any reason as delays may occur due to any number of reasons. We will share your feedback with the carrier and address the communication concerns that you had with them. If there is anything else we can assist with, we ask that you contact us at feedback@montway.com.