Company Response Review Report Review
Driver drove my car to get pizza...

Ryan L Submitted this review about Montway Auto Transport
Review made Live: 11/13/2019 5:16:00 PM
I booked my car to be shipped from St. Louis, MO to Los Angeles, CA with Montway Auto Transport. Montway connected me to the carrier White Arrow Auto Transport and my car was picked up by the driver Ionel T. On the pickup date, Ionel called stating he was at the pickup location earlier than expected and I stated I was 20 minutes away. When I arrived, the carrier truck was on the street but the driver and my car were not present. After 10 minutes, I see my car making a left turn onto the street with Ionel in the driver seat. When he got out of the car, he handed me my keys and held a pizza box in the other hand. He was unapologetic for driving because he said it would be the same as if he parked the carrier truck at the pizza place and drove my car to the pickup location. I called Montway and they stated they could 1) give me a $50 gift certificate (I would never use it) or 2) file a claim (but there is no external damage to the car). Be careful other first-time car shippers of what these companies are doing with your car in transit.
Shipment Details
Origin State:
Missouri
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
789871
Quote or Order Cost:
$819

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 11/20/2019 4:25:00 PM
Thank you for providing your feedback, Ryan. We pride ourselves on excellent service and we are sorry to hear that you did not experience that in your recent transport. We have contacted both the customer and carrier to resolve this matter and refunded our broker fee for the inconvenience. All carriers we work with are fully vetted by our in-house carrier compliance team as we ensure all our carriers are properly licensed, insured and equipped to transport and deliver vehicles safe and sound. We expect our carriers to be courteous and respectful at all times. We will be further auditing the order with the carrier. If you would like to provide further feedback, we ask that you reach out to us at feedback@montway.com.