Thank you for providing your feedback. We apologize for the inconveniences. Please note that at the time of booking, we were informed that there were modifications to the vehicle. We advised that this may affect pricing as the quote we give is for the unmodified factory version of the vehicle. We requested pictures and exact measurements to verify. The first carrier we dispatched, verified that the mods would not be a problem. Unfortunately, they did have a breakdown and were unable to transport the vehicle. We immediately found a new carrier, but they requested the additional fees due to the modifications as the vehicle would take up more room than the vehicle normally does. We presented this as an option. It is up to the customer to accept any option and if you were to decline we would continue to work on your order at your booked rate. We were not provided the necessary information to deliver the vehicle to the port until after the vehicle was at the port. The carrier placed the vehicle in their storage free of charge but did ask for a redelivery fee due to this. We covered the redelivery fee due to the inconveniences. Our claims team has been in contact with you in regards to the reported issue. Unfortunately, as issues were reported more than a month after delivery, this exceeds our 15-day mediation process requirement. We have provided other possible options for you to pursue. If you have any questions, we ask that you reply back to our email.