Company Response Review Report Review
customer service

maggi moss Submitted this review about Montway Auto Transport
Review made Live: 10/12/2017 11:41:00 AM
I based on advertising on Montway, booked a transport from Iowa to Florida, for November.I called on 10/12/17 to merely change the type of car to transport. I was originally put on hold for 20 minutes. I than was transferred to another person, ( a woman) who asked me what I needed, I said, please do not put me on hold again and she did. I waited another 10 minutes and inquired as to my time on hold, she was put out by the question and could care less that I finally cancelled the order. This is really inconsiderate and outrageous customer service
Shipment Details
Origin:
des moines, Iowa 50312
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
492507
Quote or Order Cost:
$1800

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 10/12/2017 6:45:00 PM
Hello, Maggi! Thank you for your review. We looked into your order due to the comments you stated as this is not the kind of service we offer. We have the capabilities of pulling all calls and hold times for every inbound and outbound call made. We show you contacted the sales department after your order was placed. Our agent transferred you to the appropriate department, in which all calls are answered in the order they are received. Your call was on hold for less than 5 minutes before the agent answered the line to assist you. We wish you the best of luck in your auto transport!