Please know that any review is taken very seriously. We welcome any recommendations that help to improve the quality of our services for our customers. All service dates in the auto transport industry are estimated and cannot be guaranteed due to the dynamic and ever changing driver schedules. Traffic delays, detours, speed limits, weather delays, mandatory rest stops, pickup/delivery client availability delays, weight station check-ups, police inspections, truck breakdowns, driver's health issues, are just some of the issues that cannot be anticipated. We understand this is potentially inconvenient for customers. Thus the provided estimated dates could vary by several days. We understand that this caused inconveniences for you and we sincerely apologize, as we try to make sure the transit goes as smooth as possible. It is imperative that customers have a clear understanding of the terms they accept when entering a contractual agreement. We estimate assigning a carrier within 1 to 5 business days. Even though our estimations are highly accurate, just over 95%, we still inform customers we can only provide estimated dates. We want our customers to be clear on these terms so they can make any necessary personal arrangements. The customer’s first available date for pick up was 7/19/2017. We assigned a carrier on 7/21/2017 with an estimated pick up date of 7/24/2017. On 7/25/2017 we received a call advising that the driver that was to not picking up that vehicle and they had another driver available 7/27/2017. At that point the customer was advised of this change. On that day the that carrier become unresponsive to calls and emails we did notify the customer of this and have since started business sanction in regards to that carrier. Unfortunately the customer did cancel his order and we were not able to transport his vehicle. We have refunded the customer’s money in full. We are truly sorry to have lost this customer's business. Please have the customer reach out to us if he needs anything further. Thank you