Montway truly appreciates our customers taking the time to submit a review about their experience. Whether good or bad we welcome any recommendations that help to improve the quality of our services for our customers. Montway depends on responsible customers to inform us of their transport experience. On average our carriers pick up loads for transport between 1-5 business days after the first available date listed. We here at Montway do our best to adhere to our customer's schedules and provided time frames. However, there are a lot of moving parts that need to come together for the transport of a vehicle and sometimes we are not able to avoid instances that push schedules to their limits, which is why we cannot and do not guarantee dates. We ask for 1-5 business days after the first available date to find a carrier. We are very transparent with those terms. The customer’s first available day for pick up was 7/16/2017. After reviewing the phone recordings we found that on the first initial call from the customer when the order was placed that the customer was informed that we would need at least 1- 5 days from the first original pick up date of 7/16/2017. The customer was also told specifically by our sales agent on this call that the estimated pick up dates were going to be 7/17 -7/21. As far as any additional funds no one ever asked the customer for any extra funds. We were not allotted the time to find a carrier due to the customer requesting to cancel his order early. In regards to the cancellation the customer was informed of our cancellation policy and when he did finally adhere we did cancel the order immediately. We remain in business because we are industry experts transporting over 6,000 vehicles a month and have a network of over 13,000 carriers. Both customer and company bare a responsibility to any business transaction. We understand that not everyone may be satisfied with our service, for which we will continue to strive for improvement. However as part of accepting our service, we do expect that our terms and conditions are understood and that we are appropriately held accountable to our terms and conditions. Montway is 100% dedicated to the customer and our service and care is unmatched! Please have the customer contact us if there is anything further we can help him with.