Montway truly appreciates you taking the time to submit a review about your experience. Montway depends on responsible customers such as yourself to inform us of their transport experience. On average our carriers pick up loads for transport between 1-5 business days after the first available date listed. We here at Montway do our best to adhere to our customer's schedules and provided time frames. However, there are a lot of moving parts that need to come together for the transport of a vehicle and sometimes we are not able to avoid instances that push schedules to their limits, which is why we cannot and do not guarantee dates. The customer’s first available date for pick up was 07/08/2017. We had a carrier option that was presented to the customer on 07/12/2017. This carrier requested additional funds in which we did present it to the customer. That was only an optional offer, and if you did not want to go with this carrier, we would decline their request and continue working on assigning a carrier for the original price. We always want to make the customer aware of all available options and it is the customer's choice to proceed with the final schedule. We do apologize for the inconvenience, and if you felt that Montway raised the price, the carrier collected the additional fees towards their costs. I hope this explanation makes it easier to understand how the auto transport industry works and to give you an example that as a broker we are fully dedicated to our customer and ensuring the customer gets the best service possible. Please have the customer reach out to us with any further additional needs. Thank you