Thank you for sharing your experience with us. Whether good or bad we appreciate the review so we can make sure that the customer’s needs are addressed. Please note that all service dates in the auto transport industry are only estimated, and the auto transport industry is much different than the package delivery industry due to different factors: traffic -delays, detours, speed limits. Also weather delays, mandatory rest stops, pickup and delivery availability delays, weight station checks, police inspections, truck breakdowns, etc. Thus the provided estimated dates could vary by several days. We understand that this caused inconveniences for you and we sincerely apologize, as we try to make sure the transit goes as smooth as possible. On an average we estimate assigning a carrier within 1 to 5 business days. Even though our estimations are highly accurate, just over 95%, we still inform customers we can only provide estimated dates. We want our customers to be clear on these terms so they can make any necessary personal arrangements. However, there are a lot of moving parts that need to come together for the transport of a vehicle and sometimes we are not able to avoid instances that push schedules to their limits, which is why we cannot and do not guarantee dates. Our goal is to transport your vehicle, never to inconvenience our customers in any way. With that being said the customer stated that his first available date was 4/10/2017. According to our system an order confirmation was sent out to the customer via email on 4/10/2017 with a first available day of 4/12/2017. A carrier requested to take this load on 4/19/2017 which was within the 1-5 business days. We presented this option to the customer which he refused and cancelled the order. However this was only an option and Montway did not raise the price for you. However, the carrier requested the additional fees as they had priced the available spot on their trailer higher than expected. That was only an optional offer, we would have declined their request and continued to work on assigning a carrier for the original price. However the customer decided to cancel the order. We always want to make the customer aware of all available options and it is the customer's choice to proceed with the final schedule. Montway most certainly apologizes for any inconvenience. We are sorry we were unable to transport the customer’s vehicle. Please have the customer reach out to us directly so we can answer or address any further concerns.