Thank you for sharing your experience with us. Please know your feedback is taken very seriously. We welcome any recommendations that help to improve the quality of our services for our customers. Please note that all service dates in the auto transport industry are only estimated, and the auto transport industry is much different than the package delivery industry due to different factors: traffic -delays, detours, speed limits. Also weather delays, mandatory rest stops, pickup and delivery availability delays, weight station checks, police inspections, truck breakdowns, etc. Thus the provided estimated dates could vary by several days. We understand that this caused inconveniences for you and we sincerely apologize, as we try to make sure the transit goes as smooth as possible We also try our best to make sure our carrier companies are able to be contacted, are easy to communicate with, and that they provide customers with advanced notice regarding the scheduled pickup and delivery times / dates for vehicles. Our carriers are very professional and do their best to communicate with customers. In this situation, after reviewing your feedback, we immediately contacted the carrier, with regard to their communication protocols. We asked that they correct any miscommunication on their end with regard to what is expected of them if they wished to continue working with us. Montway most certainly apologizes for the inconveniences. We care about our customers and try to provide the best service possible. If there is anything else that we can assist the customer with please have them contact us directly and we will be glad to help.