Review Report Review
Four and a Half Stars?

Robert Olsen Submitted this review about Montway Auto Transport
Review made Live: 8/24/2014 9:55:00 AM
I hired Montway on Thursday evening for a proposed Sunday pick-up after canceling with another broker. Montway advertised solid customer reviews and a long time in business, gave me permission to ship a suitcase in the trunk, and had a slick website and customer support, all of which gave me confidence in it. In fact, Montway provided me the name and telephone number of a trucker the following Monday, and my car was delivered flawlessly in Denver less than 48 hours later.

I gave Montway five stars here, and I will use it again, but if truth be told, Montway isn’t all that I would like to see in an auto transport broker. All brokers - and there are tons of them out there - seem to have access to the online board where shippers’ needs are posted. Many truckers seem to work the same routes, and brokers know that. Accordingly brokers often do little more for their 10-15% commission (the “deposit”) than to list a shipper on the board, “negotiate” the usual transport cost with a trucker, and hand over the trucker’s name and number.

What would a five-star broker do? Montway gave me two hours’ notice of the arrival of a trucker at my front door. Take it or leave it, Montway effectively said. I had to leave work in the middle of the day to drive home. That cost me five hours’ pay. A five-star broker, on the other hand, would negotiate with the trucker a pick-up window convenient to the shipper. A five-start broker would also do more than simply pass the trucker’s name and number and state that the trucker’s insurance information would be available after delivery. Maybe it’s the obsessive-compulsive in me, but I would have preferred to receive the trucker’s full contact information, license and registration information, time in business, and a certificate of his insurance coverage at the outset. Finally, a five-star broker would pass the destination contact’s name and number to the trucker and would operate a chat function on its website that provided individualized responses to questions, not boilerplate generalities often not responsive to the questions asked.

The really important part? The trucker Montway directed me to was first-rate.
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
Colorado
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
134501
Quote or Order Cost:
$1179