We are surprised and sorry to see that the customer is unhappy with the service she received. Our terms are publicly published on our website, disclosed prior and during booking, written in the customer agreement and within all communications thereafter. We do not provide a 5 day window. We estimate assigning a carrier within 1 to 5 business days. Even though our estimations are highly accurate, just over 95%, we still inform customers we can only provide estimated dates. We want our customers to be clear on these terms so they can make any necessary personal arrangements. Our goal is to transport your vehicle, never to inconvenience our customers in any way. We estimate the dates for multiple reasons, reasons which impacts the entire transport industry. Traffic delays, detours, speed limits, weather delays, mandatory rest stops, pickup/delivery client availability delays, weight station check ups, police inspections, truck breakdowns, driver's health issues, are just some of the issues that can not be anticipated. We understand this is potentially inconvenient for customers, so we combat that with information and keeping customers informed. Customer's vehicle was available on 7/22; it was picked up with the the estimate on 7/28 and delivered just as quickly on 7/30/14. Vehicle was delivered safely and in the same condition it was picked up. Customer was kept informed through out the process at all times. Montway is 100% dedicated to the customer and our service and care is unmatched!