Dear Lisa Rose of Broadview Heights, OH 4414, tats420@gmail.com (216) 780-5013 We are truly sorry to have lost your business. It is imperative that customers have a clear understanding of the terms they accept when entering a contractual agreement. Our terms are publicly published on our website, disclosed prior and during booking, written in the customer agreement and within all communications thereafter. We do not provide a 5 day window. We estimate assigning a carrier within 1 to 5 business days. Even though our estimations are highly accurate, just over 95%, we still inform customers we can only provide estimated dates. We want our customers to be clear on these terms so they can make any necessary personal arrangements. Our goal is to transport your vehicle, never to inconvenience our customers in any way. We estimate the dates for multiple reasons, reasons which impacts the entire transport industry. Traffic delays, detours, speed limits, weather delays, mandatory rest stops, pickup/delivery client availability delays, weight station checkups, police inspections, truck breakdowns, driver's health issues, are just some of the issues that cannot be anticipated. We understand this is potentially inconvenient for customers, so we combat that with information and keeping customers informed. Guaranteed pickup date service is also available, however at much higher cost to the customer. The additional fees for guaranteed pickup date service are customized for the specific vehicle size, weight, requested date - weekday vs. weekend day, pickup location - rural or city downtown vs. direct access to main route, etc. The additional fees are paid directly to the driver for his service to re-schedule all other pickups/drop-offs and ensure he makes it to the pickup location on the requested date. Unfortunately, this customer chose the economy shipping package, which only includes estimated dates. Regardless of that we had more than 10 agents dedicated working on this order and doing the impossible trying to accommodate the customer's request as well as provide him with exceptional customer support. We ship more than 500 cars a week, we know how important dates are for customers, which is why we always advise them based on their budget and schedule of all possible options - expedited service vs having a backup person to release/accept the vehicle for you, etc. Montway is 100% dedicated to the customer and our service and care is unmatched! Resolution was offered to the customer, Lisa Rose, and the customer never accepted it.