Review Report Review
A Sound Second Opinion for a Pick Up Truck

Kyle Submitted this review about Mercury Auto Transport
Review made Live: 11/19/2010 2:26:00 PM
A couple of days before moving cross country, I came to one of those points that I felt like we weren't going to get everything packed/shipped and I started stressing out. The car carrier that I had already shipped one vehicle with, and that I was originally planning to use for my second vehicle, had not gotten back to me on finding a transporter for my vehicle (a full size pick up truck). It was 2 days before it was supposed to ship and they had informed me that I would most likely need to increase their price that they had originally quoted me to get the job done. Thus, I frantically started looking to call another car carrier to get it done.

Now although I had already informed Alan that I would not be using his company, there was no ill-feelings and I was able to give him a call and discuss my situation. He let me know that the price I was originally quoted was just not competitive enough and given the time constraint (only 2 days left and it HAD to be picked up on that day), the price would have to increase. As this echoed what I was already told from the car carrier I ended up going back and allowing them to increase the price to get the job done.

Thus, in the end I did not go with Mercury, however, they were very calm, their price was competitive, and they were very quick to respond and get me the answers to my questions. I would strongly recommend using them, and had I not already had a deal in line with another car carrier, I would have!
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
New Jersey
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
182656
Quote or Order Cost:
$841