Company Response Review Report Review
Contract Cancellation Without Cause

Ricardo Castillo Submitted this review about Mercury Auto Transport
Review made Live: 12/3/2025 8:42:00 PM
Mercury Auto Transport repeatedly confirmed that a driver would be assigned and instructed me multiple times to “wait one more day,” assuring me that the pickup window and price were protected. Their “Priority Service” explicitly states that they coordinate all details and secure a carrier before the guaranteed period ends. Despite their written confirmation, commitments, and representations, the company abruptly canceled my order without warning on December 2, 2025. This cancellation occurred after more than 72 hours of delays, during which I followed their instructions and waited for carrier assignment. The cancellation wasted significant time, disrupted my business logistics, and caused me financial harm because the vehicles are located on tribal land with limited access and no flexibility. Mercury Auto Transport did not make any meaningful attempt to resolve the situation. Instead, they canceled the order and provided no alternative solution, no compensation, and no explanation. I contacted them immediately after the cancellation, but the company has not offered corrective action. Their marketing and written booking materials promise transparency, reliability, guaranteed pricing, and proactive communication. My experience was the opposite—delays, contradictory updates, and then a sudden cancellation without cause.
Shipment Details
Origin State:
North Dakota
Pickup:
Never
Destination State:
Colorado
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
22896519
Quote or Order Cost:
$2273

Company Response
Jeff Solomon from Mercury Auto Transport Submitted this response.
Response Date: 12/4/2025 4:25:00 PM
We sincerely apologize for the frustration and inconvenience you experienced. We understand how critical timely transport is, and we are sorry that your expectations were not met. Our Sales Director spoke with you on the phone recently and has personally taken over your order. They are working closely with our operations team to secure a carrier as quickly as possible. Your feedback is invaluable, and we are reviewing our processes to prevent situations like this in the future. We truly appreciate your patience and want to make this right. Please don’t hesitate to reach out directly if you have any questions or need further updates.