Company Response Review Report Review
More than I'd expected

Jennifer Submitted this review about Mercury Auto Transport
Review made Live: 9/29/2023 10:42:00 AM
Working with Mercury Transport and Joe Kelly was more than I expected. After another company totally dropped the ball on getting me settled with a car hauler to transport a family car from south Dallas to middle Michigan, I had low expectations and feared for my pocketbook. I reached out to Joe Kelly and he picked up the ball and ran with it. The quote was pleasantly lower than I had expected, and he kept in touch every day. When an offer came through, he gave me the choice of whether to take a different price or wait for another driver to take the load. He Gave Me The Choice! And I am beyond thrilled with how it all worked out. Joe vetted the drivers after talking with me, then I was in direct contact with the drivers, but still had Joe available for the entire process. The drivers showed up exactly when they said they would, they did all the work to load an inoperable roller (read here: heavy metal!), and my family on the receiving end of the trip got the car fast, in expected condition, and were thrilled with the delivery communication and process. I will absolutely call Mercury Transport and Joe Kelly when I need cars hauled again.
Shipment Details
Origin:
Ferris, Texas 75125
Pickup:
On Time
Destination:
Michigan
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
12108416
Quote or Order Cost:
$1100

Company Response
Jeff Solomon from Mercury Auto Transport Submitted this response.
Response Date: 9/29/2023 5:04:00 PM
Thank you for taking the time to share this 5 star rating! We will make sure to share this with your agent to let them know to keep up the amazing work and look forward to working with you to ship your next vehicle!