Company Response Review Report Review
Crooks

Timothy Boyle Submitted this review about Mercury Auto Transport
Review made Live: 4/17/2020 5:36:00 PM
DO NOT USE THIS COMPANY, EVER!!! i used them to transport my jeep from AZ to MI. Arrangements were made and everything seemed to be going well. Until the jeep got to MI!!! In MI the driver refused to release my Jeep to my son stating he required $800.00 instead of the agreed upon, contracted, $700.00. I already paid Mercury their broker fee of $150.00. My son refused the additional $100.00 standing his ground stating the contract was for $850.00. The driver then threatened to call the Police. My son in turn offered to call either Lincoln TWP PD or the MI State Police. The driver started to display aggression when my son asked where the DOT info was for the drop off vehicles. And where was the contract paperwork for the Jeep with the $800.00 listed. At this point the drive gave my son my Jeep for the $700.00. WHAT KIND OF COMPANIES DO THEY YOU SUB OUT TOO??? DOES MERCURY ALLOW AND CONDONE ROBBERY, STRONG ARMING AND POSSIBLE EXTORTION TO RELEASE A TRANSPORTED VEHICLE? Apparently so, I tried contacting my broker, Kandy and after 2 days have gotten no response from her. So please keep this in mind, they promise the world and fulfill nothing. STEER CLEAR FROM THESE CROOKS UNLESS YOU WANT TO GET EXTORTED, ROBBED AND THREATENED AT DROPPOFF.
Shipment Details
Origin State:
Arizona
Pickup:
On Time
Destination State:
Michigan
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1548645
Quote or Order Cost:
$850

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 4/21/2020 3:57:00 PM
Hi Timothy, I'm sorry to hear that your experience with Mercury didn't go as you expected. I appreciate you for bringing this issue to our attention. Your input, and the feedback of all of our customers is important to us. The situation you have described with your assigned carrier is not something we approve of here at Mercury. This is something I am glad you shared so I can address it immediately and we will be reporting your complaint against this carrier to the national board. I apologize for any inconvenience this may have caused and I thank you for your feedback