Company Response Review Report Review
Very unprofessional

Debbie Submitted this review about Mercury Auto Transport
Review made Live: 5/29/2019 9:27:00 AM
My experience with this company was horrific. Joe Kelly told me not to worry, my vehicle will be delivered to my destination in my time frame. I have been trying since 4/26 and yet have not received any calls from this company. I called them periodically. My vehicle was not picked up at all. I spoke to Juan Carlos Bonitto and he was very sarcastic and told me to up my price even though they gave me a quote. So, if I gave them more money, I could get my vehicle to my destination. Very unprofessional...
Shipment Details
Origin:
Sebastian, Florida 32976
Pickup:
Never
Destination:
S. Indianapolis, Indiana 46234
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
825.00
Quote or Order Cost:
$825

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 6/14/2019 5:48:00 PM
Hi Debbie, I'm sorry to hear that your experience with Mercury didn't go as you expected. We always strive to do our best and give the most accurate quotes possible. Most of the time we are right on, however some times we do miss the mark as the quotes are just estimates and not final or guaranteed prices. If you have any other concerns don't hesitate to contact me. Ilana @ 954-239-1780 Ext 21 and I'd be happy to assist you.