Company Response Review Report Review
Bad Service And Lost Key

Arama Submitted this review about Mercury Auto Transport
Review made Live: 9/29/2018 4:36:00 PM
I paid this company to transport my Ford Crown Vic from Florida to Chicago. They gave the job to a company that gave me conflicting information on when my car will arrive. That company then gave it to another company that started calling a day earlier than the car was supposed to arrive, cussing and threatening with me storage charges if I didn't come to get my car from 50 miles away. The service was supposed to be door-to-door. This 3rd company then handed my car to a local towing company that delivered my car one week late and with the key to the vehicle missing. I have tried to resolve the issues with Joe at Mercury Auto Transport but he just ignores all phone calls and emails.
Shipment Details
Origin:
Highlands , Florida 07732
Pickup:
Late
Destination:
Schaumburg, Illinois 60193
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3018026-ED
Quote or Order Cost:
$500

Car Condition
  • Vehicle was damaged
Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 10/2/2018 5:48:00 PM
We would like to appologize for your negative experience. We'd like to learn more about your specific situation and assist you. If you wouldn't mind giving us a call (800) 553-1828 ext.21 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.