Mr. Jon Beverage has a very interesting view of events. He had over 4 different people in his company that he used to communicate with us which made this very confusing and difficult to deal with. After we located a carrier for him to ship his vehicle we called every number we had for two days and not one of his people got back with us and eventually we sent him an email and canceled his order. He never gave us a credit card or signed a contract so we didn't even know how serious of a customer he was because in this business when customers don't give you a commitment they can just vanish without returning your call and that's what happened here. After I read this review the other day I tried calling Mr. Beverage to discuss this experience he had with us because I take this sort of thing very seriously and am committed for each of our customers to have a good experience and it never hurts to hear a little criticism as we are always striving to make our company better. For two days multiple times each day until now I have called him and left messages and have still not had him answer the phone or call me back which is very frustrating since it's the reason in the first place we couldn't get his car shipped. We do apologize to Mr. Beverage for any miss-communication and/or any confusion that we may have caused. I would still ask for Jon to call me any time to discuss this professionally. We offer Jon Beverage to use our company again free of charge so we can show him that what he experienced is very rare and unusual here and we wish him the best and are glad that he did find a way to ship his car after all. Mercury Auto Transport Dispatch Dept. 954-239-1780 ext.101