Company Response Review Report Review
Could not get the job done

Michael Submitted this review about Mercury Auto Transport
Review made Live: 8/17/2017 6:40:00 AM
I engaged Mercury after reading positive reviews online. After speaking with Cici and her assuring me that the route was easy, I gave her a week to move our car cross country. Unfortunately with a week and unlimited price budget, Mercury could not get the job done. Throughout the process they repeatedly missed emails or took more than 24 hours to get back to me. My impression is that Mercury is ill-equipped to do the one job that the company professes to do, and there are major communication issues to fix.
Shipment Details
Origin:
New York, New York 10022
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2792691
Quote or Order Cost:
$1500

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 8/17/2017 2:27:00 PM
Hi Michael, we appreciate your feedback. I'm sorry we weren't able to get this done for you. We do try our best to ship all of our customers vehicles.Thank you for bringing this issue to our attention. Per your comments we are going to be speaking with all of our agents to ensure that they remain responsive and connected to all of the customers that they speak with.