Company Response Review Report Review
Carrier

Brian Submitted this review about Mercury Auto Transport
Review made Live: 8/15/2017 10:28:00 AM
The carrier that was chosen was absolutely horrible! Communications was very difficult and the vehicle pickup was 2 days after the agreed date. The carrier Rep that I was working with outright lying and making excuses for not picking up the vehicle on time! They then left my vehicle parked in a busy shopping mall parking lot for another 11 hours before loading it on a trailer.
Mercury - should be much more selective on the carriers they contract with! It reflects very poorly on them when the experience is poor.
Shipment Details
Origin:
Escondido , California
Pickup:
Late
Destination:
Nebraska
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2786856-ZS
Quote or Order Cost:
$850

Car Condition
  • Vehicle was dirty
Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 8/17/2017 2:11:00 PM
Hi Brian, Thank you for your feedback. I'm sorry to hear that your experience with Mercury didn't go as you expected. Thank you for bringing this issue to our attention. Your input, and the feedback of all of our customers is important to us. We do try our best to find the best most reliable carrier for all of our customers shipments. Per your comments we have spoken with the carrier that was assigned to you and will not be doing business with them again until they improve their communication and the ways that they operate.