Company Response Review Report Review
Horendous Experience

Larson Submitted this review about Mercury Auto Transport
Review made Live: 2/4/2015 3:02:00 PM
My boyfriend and I recently found ourselves stranded in Los Altos, CA, several hundred miles from our Orange County home, with a busted transmission in our truck. We decided our best course of action was to transport the truck home and have it fixed by our home shop for much less money than any of the shops up north were quoting.

Mercury Auto Transport was the first company to answer our call on Monday, and Richard Morgan personally promised to liaise with the auto shop and that our truck would be delivered in Orange County no later than Wednesday morning. We rented an economy car and drove ourselves home to wait for the truck's arrival.
It is now Wednesday afternoon, and Richard Morgan has NOT been in contact with the auto shop, has NOT dispatched a transport vehicle for our truck, is asking for double the originally agreed upon price, has been completely unprofessional and unhelpful on the phone (he sounds like he must be high or something), and now seems to be dodging our calls entirely.

We have contacted Fox Auto Transport and hired them to fetch the truck and bring it home for us. Trish took our call and was completely honest and up front about how everything would work, no deceptive promises, and was very empathetic to our problems. We feel like we can genuinely trust Fox's services and that they deserve our business. Their A+ rating with the BBB seems well justified, versus the C+ rating that Mercury has (and deserves).
Mercury Auto Transport and Richard Morgan can shove it where the sun doesn't shine, we are relieved we did not follow through with the transaction and let them steal our money.

Update: After we sent an email to cancel our contract, we finally got multiple emails saying a transport had been dispatched by Mercury and that payment was owed. Fat chance. I lost it and called to complain, and Richard refused to even listen to me, talked over me, interrupted me, called me crazy, and said it was my fault. I finally passed the phone to my boyfriend so he continue the call calmly but Richard continued to escalate the call until my boyfriend had to threaten with legal action and end the call.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Morgan
Quote or Order Cost:
$395

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 2/6/2015 11:21:00 AM
We are Sorry we did not meet or beat your expectations. Your car was dispatched on 2/3 for pick-up on 2/4 with delivery that night or next morning. You canceled the order on 2/4 and went with another broker who scheduled the same driver we had for you . The carrier was running behind do to a flat tire. Carriers will always try to be on time , but weather traffic and mechanical failure can sometimes cause delays. Sincerely, Management