Company Response Review Report Review
NOT Satisfied STILL

Oyloe Submitted this review about McNutt Auto Logistics LLC
Review made Live: 7/15/2011 5:20:00 PM
Around 6-22-11 I contracted with McNutt to move 2 trucks from PA to ND with a sensitive timeline which I explained when I contacted them. I realize there are no guarantees with auto transport because we use others for shorter distances a minimum of 1x/month. One of our carriers suggested this company because of the distance. Our card was charged the full amount immediately (first red flag) and when they could not fulfill the contract within the 2 week period we had to move the vehicles, we cancelled w/McNutt and used another broker. New broker had a transporter within 2 days and vehicles delivered promptly. McNutt told me on 3 occassions (more red flags) over 2 week period my credit card was credited which it was NOT. Extremely poor business ethic. Very nice people, friendly and courteous. I decided to write this review to hopefully save others from having their money tied up like mine. I could understand not finding a transporter, but not returning the money promptly and lying to a customer repeatedly is plain and simple BAD BUSINESS. It is now 7-15-11 and I still have not been reimbursed.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Never
Destination State:
North Dakota
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
624564
Quote or Order Cost:
$2900

Company Response
Brandy Watson/ Kathy Barnett from McNutt Auto Logistics LLC Submitted this response.
Response Date: 5/21/2013 2:53:00 PM
This order was placed on 6/23. The customer was contacted on 6/28 and advised they were still working on assignment. On 7/1 the customer called and cancelled because they said they were time sensitive and given a complete refund.