I see your opinion of the service you received from me is below a failing grade. The review you completed is the report card on me. It is what they base bonuses off of and isn't for evaluating the drivers. A d grade would be 3 star 60% and you gave me a 40% grade. I'm the first to admit that I'm not perfect but I feel thats a little harsh. WHat were your expectations from me? Your car was dispatched the 3rd working day after the available date. I responded when ever you contacted me , I gave you dispatch information when I received it, I didn't get upset about giving me a bad credit card and paying the deposit at close of business a day late. Then the last thing is that I have been trying to get you the type of receipt you want. I really could use some feed back of what things I needed to do differently to receive a 5 star rating from you.