Company Response Review Report Review
Car Shipment CA to HI

Peter A. Submitted this review about Magic Carpet Auto Transport
Review made Live: 6/3/2010 4:41:00 PM
Michelle was pleasant and courtious, but there was a distinct sense of lack of knowledge (or may be experience) that was palpable during all 3 phonecalls we had. I am not sure whether she was new to the job or simply had not shipped many cars to Hawaii, but I had to call her with questions on 5 different items that were either mis-printed, mis-represented or all-together omitted in the slew of emails that you get after closing the deal.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Hawaii
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1313159
Quote or Order Cost:
$1050

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 6/3/2010 4:59:00 PM
Peter, I am sorry you feel this way about the service you received with our company. We do our best to make sure every customer's questions are answered and that things run smoothly for you. Yesterday when I told you that your vehicle was ready for pickup you appeared to be so excited as it was there at the port alot sooner than I had estimated. I wish you the best, Michelle