Jason, I do apologize if you felt you werent able to reach me however, i have plenty of notes stating when i had spoke to youabout any updates that we had for you. Below are the notes i have in your file: **Internal Note 4/24/2010 11:20:57 AM By: stephanie Contqacted Jason with estimated pick up date and delivery date, he is happy...i also gave him amount he will owe at the destination and who to make final payment to! **Internal Note 4/26/2010 8:14:43 AM By: stephanie Sent dispatch a heads up letting them know customer has not heard from driver nor was the car picked up yesterday! **Internal Note 4/26/2010 9:40:03 AM By: Admin Talked to driver.. said he was going to call the customer and arrange pick up time since they need pu after 4...bh **Internal Note 4/26/2010 4:02:30 PM By: stephanie LM with stacy to see if driver had made the arrangements for pick up! **Internal Note 4/26/2010 4:49:43 PM By: stephanie Spoke to the drivers dispatch clarified picked up. The notes above clearly state that i had communication with you, and that i tried my best to keep you happy with the updates i was recieving and also passing on to you.