Company Response Review Report Review
Don't Use Magic Carpet Auto

Bill Submitted this review about Magic Carpet Auto Transport
Review made Live: 3/29/2012 1:04:00 PM
I selected Magic Carpet to ship my Audi across the country because of their stellar reviews on transportreviews.com (despite a higher price). However, the experience was anything but stellar.

They did not provide any customer service to me. My representative (Anna) was never there during business hours to answer my calls. She did call once to tell me that the driver would be coming in the next 12-24 hours to pick up my car. However, the car had already been picked up by the driver several hours before her call. Further, Magic Carpet could not tell me when my car would arrive. They did not work with the transport company to ensure delivery of my call. I did not get door-to-door service as promised, but I had to travel 25 miles to pick up my car at a loading dock in New Jersey.

Frankly, I am just relieved that my car made it in one piece. The carrier used to transport was at least 30 years old. You could literally see the frame flexing and shaking as they loaded the car. Lastly, my car was given to me without proof of my identification or signature. I expect tighter controls for one of my most valuable assets. Amazingly, I still have not been contacted by Magic Carpet.

Is this the kind of customer service and transportation service that you expect from the top rated company? What a joke. I would not recommend Magic Carpet Auto to anyone.

Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
New York
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1651704
Quote or Order Cost:
$1004

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 3/29/2012 1:36:00 PM
Bill, i do apologize you felt you did not receive 100% customer service. However, Anna has been in the office everyday during business hours and i am sorry if there was times you called in and she was unavailable due to assisting other customers. It looks like our other representatives were also able to assist you with any questions you may have had. Anna is new to our company and is still in the learning process on some of the steps to be completed. But, our staff here in Magic Carpet Auto Transport have been watching your order to make sure everything was going to be just fine come to the delivery of your vehicle. We all work as a team here, and there are sometimes in this industry that not every customer is going to be happy with their experience. However, i do not see that it was the absolute worst transport ever, since there was no damage to the vehicle and it was also delivered in a timely fashion. I apologize that the driver had you meet him 25miles away, however if you would have contacted our company at that time we would have had that carrier come closer to your location. And i do notice that you had stated we did not provide delivery information, but the email that was sent to you with confirmation that your order was dispatched stated the estimated pick up date and the estimated delivery date. Once again, we all apologize that you didnt feel you had recieved great customer service, or at least fair customer service.