Company Response Review Report Review
Transportation of vehicle

Rodney Submitted this review about MVS Canada Logistics
Review made Live: 5/13/2019 12:56:00 PM
Unfortunately the worst customer service experience I’ve had in 52 years of life. I shipped my vehicle from Milton, Ontario to Calgary and when I picked it up, it was covered in winter debris far out of the ordinary. The inside of the vehicle had extensive salt, moisture, and even a snowdrift inside and clearly the vehicle had been transported with the drivers window down for a portion of the trip. The windows were so bad that you couldn’t see outside of them. Somebody had rolled the drivers window up and down several times to see where they were going of which the glass is now scratched and damaged. There were scratches on the passenger side windows where something had scratched all along the vehicle, as well as small rocks literally embedded into the paint from the heavy road debris on the vehicle. I contacted MVS, and after several communications back and forth, I literally had to fight just to get compensation for the money I spent cleaning the vehicle so that I could safely drive it home that day. I thought I should receive a few hundred dollars in compensation for the damages on the glass, and I was told, and I quote, the amount I asked for was “absurd”. I was then told that I needed to deal with the third-party they had subcontracted through to transport the vehicle. Of course it was MVS that I had done business with so the third-party could do nothing. After doing some homework, I’ve come to discover that MVS is a small family business of six people operating out of Halifax. They are not the big company they portray to be and they simply subcontract transportation companies to transport your vehicle. You have no recourse as they don’t do any transportation themselves and their care and customer service is absolutely horrible! I would strongly suggest never dealing with this company and feel free to reach out to me for any information or further details.
Shipment Details
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Pickup:
Not Provided
Destination State:
Delivery:
Not Provided
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Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
MVS Canada Logistics Inc. from MVS Canada Logistics Submitted this response.
Response Date: 7/11/2019 6:44:00 PM
Thanks for your review. We have already sent you a fair refund to compensate you for your time to clean the vehicle. The amount that you demanded we refund you was outrageously high as it was more than the cost to have a professional clean your entire vehicle. As stated in the contract, vehicles get dirty during the winter and it is not something we can control on the open trailers. If you truly believe this has been the worst service you ever received in your life that's ok. It's impossible to please every customer, even the most demanding ones.