Company Response Review Report Review
Delivered with $5k+ worth of damage

Anonymous reviewer Submitted this review about MT Olive Auto Transport
Review made Live: 10/11/2022 9:07:00 PM
My car was damaged by the Transporter this company selected. My SUV was on the bottom rack and the driver lowered the top rack down too far and crushed my new SUV causing 5K+ in damages to the roof and roof railing. Mt Olive, myself and the driver had a 3-way conversation and the driver ensured he would take care of this, and of course he didn’t. I tried to file against his insurance and he told his insurance that I was lying and he didn’t damage my car even though I have a video from my family of them loading/ picking it up with no damage. I’m now out of $250 more for my deductible to get it fixed, I have a at fault accident reporting on my MVR report after my claim with my insurance, and I just learned my premium went up on my other car because of this mess! I’m beyond pissed and will NEVER ship a car ever AGAIN! RENT A UHAUL AND TRAILER! You’ll thank me later….
Shipment Details
Origin State:
Oklahoma
Pickup:
Late
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1295
Quote or Order Cost:
$1295

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
BRIAN Martin from MT Olive Auto Transport Submitted this response.
Response Date: 10/13/2022 8:41:00 PM
Pj I apologize for the incident that you encountered with your SUV. The company that we picked was checked out and carefully selected. Insurance, License and authority. Like you said we were on a three way with the carrier and he did assure me that he was going to take care it. Unfortunately we here at Mt. Olive have no control over the actions of the drivers that are carefully selected. We select drivers with a 95 or higher percentage rating. At that time he had a 100%. He now has of 98.4%. I gave him a negative rating and he has not responded. I sent him a message that I won't take off the rating until he resolves the matter. As far as your review, we gave you 100% customer service always being here to answer any questions.