Company Response Review Report Review
Very Bad Experience

Rick Submitted this review about Load Builders Inc.
Review made Live: 6/1/2015 4:14:00 PM
Was continually lied to about the pickup and transporting of my vehicle from Florida to Ia.
At every follow up call, I was told not to worry, the car will be picked up before your deadline date (on which I had flights booked). Ended up having to drive the car and lose the money spent on flights. I could not recommend Load Builders to anyone wanting to have their vehicle moved on a schedule.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Iowa
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Joh Sutton
Quote or Order Cost:
$850

Company Response
Jon from Load Builders Inc. Submitted this response.
Response Date: 7/1/2015 9:35:00 AM
Rick, Thank you very much for your feedback. We take our customers' input and the opportunity to improve our service very seriously. Load Builders would like to offer our sincerest apologies for the concerns you shared. We do our best to communicate clearly, present all available options, and we are taking immediate action to avoid any future misunderstandings. The next time you are in need of an auto transportation brokerage, we hope you will allow us the opportunity to exceed your expectations.