First let me state my greatest apologies for the fact we did not get your vehicle transported in a timely matter. We do our best to try and transport your vehicle but the end result, we as brokers do not have control over the availability of the carriers or the price they will take for a load on a given route. I would also like to apologize for the vehicle being a day late on pick up and a day late on delivery but we had used this carrier many times previously and all delivery's were on time with no issues. With that said please take into consideration that there are many factors that can delay a carrier. Some which are out of their control as well. I wish you the best and am truly sorry you fell our service was less than a 5 star. Thanks again, shippers All orders are subject to up to 10 business days in processing from the 1st available pick up date. While every effort will be made to meet the customer’s requested scheduling, no guarantee of pickup or delivery date can be made. Delays may occur due to carrier schedules, mechanical failure, inclement weather, and unforeseen circumstances. If a specific pick up date is required, special arrangements can be made with additional charges. Expedite orders are guaranteed to be picked up within 72 business hours from the time the initial deposit was charged. Otherwise all dates of pickup and delivery are estimated and not guaranteed. ERic Miller you called TED The mangager on monday and left voice mail about the status of your oder. The office hours are from 10:30am-5pm. We value your bussiness to the max however we deal with calls as them come in. Sorry that we did not reach Ted which is why we have a full time customerserives. "Whoever is out of PATIENCE is out of possession of his soul. Men must not turn into bees, and kill themselves in stinging others. -Sir Francis Bacon Our outstanding record, including A+ rating with the Better Business Bureau, speaks for itself. Customer Eric Miller emailed that this was his first car transport and we responded as always that we cannot guarantee either pickup or delivery dates, even though 90 percent ship inside of one week. Mr. Miller understood, however, We are sorry for the delay of your shippment and your card has been refunded.3050 Exp. 02/14 Eric A. Miller 100 Alfred Loop # 208 Chesapeake, VA 23320