Company Response Review Report Review
IF YOU LOVE YOUR CAR, DO NOT USE KARMAGIK

Raj Submitted this review about KarMagik
Review made Live: 10/5/2008 10:20:00 PM
When Armando called me initially, I just had a feeling he was too smart alecky...too bad I did not stick with my initial instincts...

I was initially quoted $685, but Armando then called me up to say that he had found a carrier - Lilli Auto Transport Company (not sure what criteria KarMagik uses to pick its carriers) who would transport it for no less than an additional $80 so that I could have my car before the Labor Day weekend. I agreed readily and the events that followed can only be described as extremely distressing and unpardonable.

The carrier Lilli Auto Transport Company damaged my car (brand new Nov 2007 Toyota Corolla) and did not bother to call me for over a week to inform me of this. The roof was broken and the rear windshield was totally shattered. They said something was accidentally dropped on the car. I was needless to say very upset and had to keep chasing up with them (going back and forth) to ensure that they fixed the damages.

Lilli Auto Transport did repair the car at Myers Auto Body (reasonably good job)..but during this entire period of over one month (around 35 days) I was not given any rental car as an alternative and KarMagik, Armando did not bother to help me out at all...with Armando, the concept of 'customer service' applies only and only until the customer parts with what is due to KarMagik. KarMagik also makes you sign this weird agreement that says something to the tune that "No matter what, you will not try to stop the credit card payment".

The minute the customer makes the payment to KarMagik, any emails / calls etc. are only rarely returned if at all....

PLEASE DO
Shipment Details
Origin State:
Minnesota
Pickup:
On Time
Destination State:
Massachusetts
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#665
Quote or Order Cost:
$765

Car Condition
  • Vehicle was damaged
Company Response
Debi Kane from KarMagik Submitted this response.
Response Date: 10/24/2008 8:11:00 PM
Customer was unreasonable. Unfortunately accidents may occur. Lilli Auto Transport did exactly what a reliable carrier would do. They immediately took responsibility of all damages. Customer called 2-3 times a day, but there was nothing that could be done to "speed up" the auto body shop. Customers accident was very unfortunate, and we provided insurance information (just in case), and we were in contact with carrier. Everything went as it should in this unfortunate event. However, speaking to a customer 2-3 a day when theres nothing that can be done is counter productive. No one customer is more important, we followed up with carrier and carrier did exactly what they were contracted to do in this situation.