Do your Home Work!

Rob Hoffman Submitted this review about KVB Auto Transport
Review made Live: 1/6/2020 1:00:00 PM
Communication and intentions were good but follow through was poor.. Pickup date was missed as "there were no trucks available" according to KVB. Was asked to increase my driver fee to entice a driver to accept the transport. Original driver fee was set by KVB. Call another provider and within 15-20 minutes i had a confirmed pick up/delivery, transport company name, driver name and cell number. Do your home work!

Company Response
Kevin Ross from KVB Auto Transport Submitted this response.
Response Date: 1/9/2020 1:26:00 AM
Mr. Hoffman. We booked this with a pick up date of 1/05/2020 with a 5 day window for pickup. You got nervous and cancelled on 1/07/2020 not giving us a fair chance to find a carrier. As all brokers post to Central Dispatch load board we are under the mercy of a driver when they are in the area and can pick up vehicles. There was no guarantee of pickup on the 5th that's why we have a window for pickup. All you did was book with another broker who posted you to Central Dispatch for a higher COD amount to the driver, of course it went out it was over priced.