Review Report Review
Transport of car -

Curtis F. Submitted this review about Jays Auto Transport Inc.
Review made Live: 4/8/2011 10:01:00 AM
The true test of quality is not how well someone can perform when things go seamless, but how they can recover when things don't go as hoped. Jay aced this test. From the moment we engaged Jay, we absolutely felt comfortable in his professionalism and ability to handle the transport of our car. we had a very nice bid quoted to us but, Due to the unfortunate timing of our need to transport, it quickly became below market due to some unforeseen circumstances. Jay notified us of the challenges promptly and took personal ownership in resolving the delay. He notified us of our options, made his recommendation which we accepted, and our car was picked up by a driver very promptly thereafter. Jay did not have to give us this level of care because it would have been easier to refund our money and move on, but he stuck with it and made sure our needs were met. Even after the car was scheduled, he stayed engaged and gave us updates throughout the process. The driver was very professional and a very nice person who made us feel confident in our choice. Overall, I would highly recommend Jay and his company to anyone who has not done this before and is looking for a broker with great knowledge and pride in what he delivers to his customers. The world is not flawless, so make a choice to deal with someone who knows how to handle situations in all scenarios.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Illinois
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
715299-UF
Quote or Order Cost:
$650