Company Response Review Report Review
no service no delivery

Wayne Watercutter Submitted this review about Initial Logistics LLC
Review made Live: 12/9/2013 3:57:00 PM
contract signed to be picked up on the next Friday and delivered on the next Monday .
after no pick up I got the first of many reasons it was not done .
after I realized it was not going to happen I gave Mike another day to make arrangements for the pick up . no pick up and I now owed $225.00 in storage fees . I had to close the transaction through uShip and made my own arrangements to have the truck picked up the vary next day .
I contacted Mike and ask that his company pay the storage fees . he said he passed it on to the owner for approval , but of cores nothing has happened . I have no intentions of using there non service in the future ..
Shipment Details
Origin State:
Pennsylvania
Pickup:
Never
Destination State:
Ohio
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Mike Smith
Quote or Order Cost:
$499

Company Response
Mike Smith from Initial Logistics LLC Submitted this response.
Response Date: 1/13/2014 1:03:00 PM
Customer had specific requirements, which we agreed to, but unfortunately due to driver complications- were were unable to meet. We refunded him and he canceled the order with us.