Company Response Review Report Review
Horrible

Extremely Upset Submitted this review about Initial Logistics LLC
Review made Live: 5/19/2013 11:40:00 AM
I am still waiting to be contacted. Lies on top of lies, always scheduling a pick up and never happens. I was promised my car would be picked up within 5 days and delivered in 6, 11 days total. It has been over 2 1/2 weeks multiple emails with mike and finally talked to Andy ( a supervisor ) who assured me he would take care of it. He did not, I called three times Friday because he never called me like he said he would. I got every excuse in the book why he was not available and never talked to him. I left an upset voice mail and about 10 minutes later a guy named Russ called and said he was the owner. He told me he didn't know what was going on but he would take care of it. He told me he would call me that night or the next day and would have something set up. He did not, he never called and did not answer my call. This was the owner and he lies also. Why would his employees be any different.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Indiana
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Smith
Quote or Order Cost:
$899

Company Response
Mike Smith from Initial Logistics LLC Submitted this response.
Response Date: 5/19/2013 11:50:00 AM
Customer was never once lied to. We have emails to prove that. Email us for that documentation. Customer was aware that we had a truck change routes, and we had to reschedule the shipment due to the route change. We have not had an open space to schedule into. We took no money from this customer, and in fact kept up with him every step of the way. Customer was a NIGHTMARE- called our office 27 times in a single day. Never leaves messages, just calls on top of calls. The owner finally let him know we would expedite a driver into the pickup area at our cost and instead of allowing us to do so- he left this message. Our offer still stands, remove this review, and we will expedite the pickup at our cost.