We ended up helping another broker get this man a ride and returned his entire deposit. Rather than compete and be the 2nd broker involved, (effectively raising his price as two brokers compete to find a driver first) and risk having the customer lose his deposit, we immediately returned his deposit and helped the other broker. Why did we do this for free? Because now the other broker will pay us to dispatch their problem loads when customers are NOT going from Metro to Metro area. Loads that are outside of major metro area are typically NOT even on the radar when drivers search. Glad we could help out.