Review Report Review
Disappointing Outcome

SG Submitted this review about High End Transport Inc.
Review made Live: 5/7/2012 8:05:00 PM
After I dropped my car off, either a high-end employee or a transit driver spilled an unknown liquid on my carseat, which over the course of the cross country trip became absorbed in the seat material, molded and began to smell rancid. I promptly reported this to High End. They followed up and were pleasant enough, but ultimately their response was both to pass the buck to the carrier they contracted my car to and ask me - "how do we know you did not do this?"

I have multiple cars, and was able to leave the vehicle damaged by High End or their contractor at a detail shop for *ten days* in an attempt to get fixed. This failed and I now need to replace the seat cushion in my car.

Unfortunately, I am (was) a repeat customer of this agency. This level of treatment was very disappointing, and frustrates the purpose of doing repeat business.

Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Diaz
Quote or Order Cost:
$1400

Car Condition
  • Vehicle was damaged