Review Report Review
The worst EVER!!!!!!!

Jim Williamson Submitted this review about Guardian Auto Express
Review made Live: 11/7/2012 8:21:00 PM
Dave is a lier ,Tj is a lier,Chris is a lier and thats the only way they know how to operate. I called them in late May to get my 64 Ford van from Riverside California to Melfa VA.I was told they could do it for $1050.00 and it would be picked up within 10 business days or less. I paid a $195 deposit and waited. They didnt call me once during this period and this set the tone for the whole ordeal.I had to call them every week to see if I could find out when or if my van would be picked up. Dave would get Chris or TJ to make excuses and say things like "I dont understand why is not getting picked up?" or "Im going to put a priority notice on it!". I heard that last one several times!They would often say that they would check on it and call me back(They NEVER did-EVER!). After a month Dave said he would add $100 more to the fee out of the company pocket to get the ball rolling.I would pay it and he would send me a check to cover the difference.Nothing happened. Over a month later and after many calls to him he said he would apply the $195 deposit to the transport fee to help get my van picked up.Of course I would front the money and he would send a check. After over 2 months of dealing with this operation and putting the guy I bought the van off of through hell it FINALLY got picked up! The man that picked it up was very nice and stayed in contact throughout transport. He was an independent driver and got my van from a list that was posted online. I was under the impression that they had there own drivers from the way the ad was presented and the reason I used them,Oh well.Got my van,Paid the driver and then tried to get my deposit and the hundred bucks from David with no results. after another month or so of daily calls and being lied to and blown off I finally got the deposit back via charge back to my card(never got the check he promised). This was September,I have tried to get the extra hundred back that Dave was supposed to pay me back with no luck. He wont answer calls,TJ left and told me he is starting his own company and wants my business(never ever!) This guy is a thief and a lier,This was the single worst experience Ive EVER had with ANY company! If anyone want to do a class action lawsuit against there turds dont hesitate to contact me
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
7577100370
Quote or Order Cost:
$1350