Receivng a negative rating is always disheartening and is a poor reflection of a business I have spent 6 years building. Years of positive reviews honestly reflect the type of business that I run and what my business practices are. Mr Goads became my client on September 25 2013 when he contracted with Gold Star to dispatch a carrier to load a 1956 Chevy Suburban non operable from Washington State to Virginia. The vehicle was located in a remote rural area and did not run. Over the course of 38 days I worked on this and dispatched not only 3 carriers but also a local tow company to assist in loading.If 3 carriers and a local cannot load this then something must be wrong. No carrier wants to waste thier time trying to load a vehicle and then driving off without it. All carriers were paid for their time and fuel and credit card authorizations were given by Mr Goad. I received nothing for my time and efforts. To be now called a liar and dishonest is hurtful to say the least but when people are upset they will say anything. Mr Goads challenged the credit card transactions and was not successful because I provided the documents showing proof of payments and authorization. He discharged Gold Star and chose another company who may have had different equipment and was able to move the vehicle. I have never charged a clients card without first obtaining authorization and only upon dispatch. Although this happened months ago I wish Mr Goads well and will continue to strive to give the best service possible. Ellen Kealey