Dear Ryan, we're sorry your experience did not match your expectations. Holidays are always tough in terms of drivers' availability. GetCarrier does not dictate auto transport pricing, the truckers within the industry dictate pricing and therefore commonly ask for more pay to accommodate a particular load. The reason could be due to the route, type of vehicle, time of year, their scheduling, etc. The bottom line being, the motor carriers decide what pay they will accept. Therefore, because the goal is to get a carrier assigned to transport the vehicle as quickly as possible, we offer every transport option to the customer. It is the customer's decision to proceed with that option or not. If they decline, we continue to seek out a carrier for the quoted price. We ask that you reach out to us at claims@getcarrier.com so that we may help resolve the issues with your order. We would love the opportunity to make things right and help you with your insurance claim. Thank you for using GetCarrier.com!