Company Response Review Report Review
Broker to arrange vehicle transportation

Timothy Terriberry Submitted this review about Friendly Auto Transport
Review made Live: 5/20/2023 7:37:00 PM
Jason at Friendly Auto Transport was wonderful. Initially he explained the process, managing expectations. Worked with us to meet our needs for a delayed arrival at the destination place since we were in transit separate from the vehicle. Estimate (and actual) costs were reasonable and less than if we had traveled to the pick-up point and drove the vehicle to the destination. Jason interceded with the carrier when we were having problems getting accurate ETAs and rendezvous info for a hand off near the destination since the carrier would be physically unable to transit the final 5 miles to our home. Jason helped the carrier understand the multiple phone numbers involved in keeping in touch (VA landline prior to and at pick-up, NC landline while in transit and limited cell phone coverage at destination). Jason followed thru to ensure the carrier kept up contact even mechanical delays impacted the carrier
Shipment Details
Origin:
Fort Myers, Florida 33905
Pickup:
On Time
Destination:
Todd, North Carolina 28684-0000
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
900.00
Quote or Order Cost:
$1100

Company Response
Friendly Auto Transport from Friendly Auto Transport Submitted this response.
Response Date: 5/26/2023 3:03:00 PM
Thanks so much, Timothy, for taking the time to share your experience with others! You were so wonderful to serve and work with/for. For a minute there we all didnt know what exactly was going on with communication until we realized that the Carrier was using the wrong phone number for the delivery part of the transport. But together, we all hung in there, figured that out, and then it was as if everything just slid into position nice and smooth. While we are grateful for you giving us the credit, none of that could have been done without you - you stayed in the mix and we kind of all figured it out together :) God bless you and your wonderful family this Summer!