Thanks so much, Evelyn, for taking the time to share your experience with others! We work very hard to be accessible at ALL TIMES throughout your entire transport. One of our two guarantees is that "we will NEVER abandon our customers." Far too often most brokers disappear once you are in the hands of the actual Carrier. Not with us and we thank you for affirming that and highlighting exactly why that is important. God bless you and your family this Summer!