Review Report Review
Trumped Up Fees

Ray Free Submitted this review about Freight Center
Review made Live: 8/6/2018 11:27:00 AM
Horrible service. Beating customers out of money with trumped up fees. I used FreightCenter to deliver something to another state and they contracted the service to SAIA trucking. They asked me did I know the weight of the item I would be shipping so they could determine the quote and I did because I had weighed it myself. I took the item to SAIA myself to save money on them having to pick the item up. I personally watched the warehouse supervisor put the item on the pallet, wrap it, and weigh it and was given the official bill of lading which had the description of item, weight, and signature of the warehouse supervisor. SAIA did an excellent job. The item made it to the destination on time in excellent condition. 2 weeks later FreightCenter charged my credit card saying the item weighed more than the weight I had given originally. But as I said before, i had weighed the item and watched SAIA weigh it and it was the same weight i had given FreightCenter, not to mention it was the same weight on the bill of lading that I had which was official and signed by the SAIA warehouse supervisor. FreightCentrer said I had to file a dispute and I basically just sent the picture of the bill of lading showing the weight I had given them was the correct weighr. Weeks later, they informed me I had lost the dispute ( not surprised) because they had a different weight from the SAIA warehouse where the item was sent that was more than the one in question. So they made their decision using the evidence more favorable to them. Imagine how many customers they use this on. Lots of extra money huh?
Shipment Details
Origin State:
North Carolina
Pickup:
Never
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
484.00
Quote or Order Cost:
$484