The customer was assigned a carrier exactly as our contract with him stipulated. One day prior to his pickup, the carrier had been broadsided by a passenger vehicle causing extensive damage to the frame of the trailer. That is why our initial email to him was mechanical. We responded in timely manner that we could not help him with our own carrier but I had located a network carrier that would honor the amount we agreed upon. The only flaw was it would be ONE day later than we had initially agreed upon. That was not satisfactory for the customer and he became irate with us. We responded politely that highway accidents is something beyond our control and his vehicle would still be picked up at the amount agreed upon only one day later. Our reviews display our high degree of commitment and professionalism and we regret that uncontrolled circumstances like this had inconvenienced this particular customer.