Company Response Review Report Review
Dropped the Ball

morehouse Submitted this review about Flofield Inc.
Review made Live: 2/20/2009 4:38:00 PM
I arranged to have my son's truck transported and had asked to pre-pay with a credit card. The company did not follow-up properly, or send the proper paperwork and my son had to scramble to pay cash at 11pm at night. They answered my complaint email by saying I, the inexperienced customer, was negligent and they should had no responsibility- it was my own fault. Nice!
Shipment Details
Origin State:
New Jersey
Pickup:
On Time
Destination State:
Mississippi
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
104970
Quote or Order Cost:
$621

Company Response
Andrew from Flofield Inc. Submitted this response.
Response Date: 3/18/2009 11:42:00 AM
the reason for us not charging the full amount on the customers credit card is that she did not give us written authorization to do so, she authorized just the deposit and no more. The shipping order and the terms clearly state our policy to full payments or otherwise, this customer did not follow the paperwork that was signed by her.