Company Response Review Report Review
DO NOT USE THIS COMPANY!

Michael Submitted this review about Fleet Express Auto Transport
Review made Live: 2/3/2014 5:31:00 PM
DO NOT USE THIS COMPANY EVER. I contracted fleet to ship my car from Connecticut to Georgia. We were contracted door to door service. I understand that sometimes the truck can't get to a side street and you have to meet them at an easier access point nearby. My pickup window was Saturday to Monday. I never received any followup calls to let me know that the driver was coming at a certain time. On Monday I called and I was told that the car would be picked up in the afternoon. When I contacted the driver at 2pm, I was told that he was far away and wouldn't get there until Tuesday. I was leaving town, so I ended up having to drive 2 hours to New Jersey to meet the driver. The car was to be delivered no earlier than Thursday, which was contracted and I was told that would be no problem. I got a call on Wednesday saying that the car was in Atlanta and ready for delivery. As I was not in Atlanta until Thursday, I could not meet them. The car was left at somebody's house. I had to make a 3 hour round trip to pick up my car on Friday. When I tried to contact Fleet, they didn't answer my calls, and when I did get through to somebody they told me they would call me right back and never did. At this point I have no recourse but litigation. They refuse to return my calls or handle this professionally. DO NOT USE THIS COMPANY EVER.
Shipment Details
Origin State:
Connecticut
Pickup:
Late
Destination State:
Georgia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Richard Kelly
Quote or Order Cost:
$750

Company Response
richard kelly from Fleet Express Auto Transport Submitted this response.
Response Date: 2/3/2014 10:22:00 PM
I apologize for the inconvenience. Please understand we got there on time you were late on your end for delivery... Sorry if the phone lines didn't get through to each other viva versa.