Company Response Review Report Review
Fast motion review from customer, SUV delivery

Minjie Submitted this review about Fast Motion Auto Transport LLC
Review made Live: 10/1/2015 1:26:00 PM
The vehicle was delivered after 10 days without major damage. The key problem is it is very hard to contact the driver. The actual truck that delivers the vehicle belongs to another transport agency, and the driver does not speak fluent English. The good side is that Customer service from Fast Motion itself is pretty nice. Yet the driver who delivers my car is very hard to communicate.I had to wait for his call both upon pick up and arrival. When the car is delivered, I found out a paint-marked 'tow away' sign on the rear window, which the driver had no sense of what happened. Fortunately it can be removed after some efforts. Last I would like to mention that it cost me $200 more since I put about 100lb of personal items inside the trunk (the original cost is $345+$1000, but I actually paid $1200 for the driver and $345 for Fast Motion)
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Maryland
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5677-XU
Quote or Order Cost:
$1545

Company Response
Rafael Dominguez Sr. / Owner from Fast Motion Auto Transport LLC Submitted this response.
Response Date: 10/1/2015 1:39:00 PM
We apolgize for the miscommuncation with driver. The fee regarding personal property is completely up to drivers discretion and negotiable between customer and driver.Thank you for your business and feedback. We look forward to serving you again in the near future.