Company Response Review Report Review
BAD. Drive your car yourself, or pay a friend.

RW Submitted this review about Fast Auto Movers Inc.
Review made Live: 8/27/2010 12:32:00 AM
Benjamin Bird was the trucker that Fast Auto hired for my job, and he was a pain in the butt to deal with and would never return calls, so figuring out where my car was and when it would be delivered was nearly impossible and really frustrating.

And my car was dinged.

At Fast Auto, Tonya and Peter were super nice in the beginning. They seemed much better than competitors that I talked to. However, it seems that they have no power over the truckers that they hire, so their service (as a broker) really is just to schedule the pickup and collect a broker fee, and then they're useless to you. And their estimates about when the car would arrive were wrong. It took several days longer, which changed my entire schedule.

Overall, I'd recommend not shipping a car. I haven't used any of Fast Auto's competitors, so I can't compare, but I do feel that paying $850 (almost all of which went to a rude and incompetent trucker) was a waste. I should have paid less and had my brother drive it.
Shipment Details
Origin State:
Pennsylvania
Pickup:
On Time
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
W506830
Quote or Order Cost:
$850

Car Condition
  • Vehicle was damaged
Company Response
Peter Odiot from Fast Auto Movers Inc. Submitted this response.
Response Date: 3/1/2011 10:17:00 PM
We apologize for the communication breakdown by the driver, we try our hardest to screen companies we use, and in all fairness, drivers try their best to be available for customers. Sometimes driving all night and sleeping during the day to avoid traffic may cause lack of availability. Regardless, we try our best to communicate with both parties the best we can, we have never left our customers to just have to deal with it. We have the same limitations anyone would have once the driver is on the road. We have always stood by our customers and tried to assist in any way possible, we are committed to see it all the way to delivery.