this customer placed the order on 5/26 with a 5/28 pickup date this was clearly within the 1-4 day pickup range, as a result the custom,er was charged an additional $225.00 instead of $275.00 as per the shipping order. The customer never even bothered to respond to the shipping order and never even signed it or called to question anything. The original quote that the customer received reflected the 2 types of services and should have been chosen by the customer. See original quotation below: I guess that this customer does business this way and by the way to accommodate his pickup date we had to pay the trucker additional. Your Auto Transport Quote Information: Quote ID: 24576 Contact Info: erik fritz, erik_fritz@glic.com, (610) 866-3730 Vehicle: 1994 Hyundai Sonata Pick-up: Bethlehem, PA Delivery: Johnson City, TN Total Delivery Mileage: 539.0 Requested Pick-Up Date: 05/31/2010 BOOK TODAY AND RECEIVE $35.00 CREDIT AGAINST YOUR MOVE "NO SURPRISES" SPACES AVAILABLE "ABSOLUTELY NO HIDDEN CHARGES" Please call, there might be discounts available to the quotes shown below. (subject to availability and timing) All prices include full coverage insurance, taxes and fuel surcharges [insurance certificates furnished upon request] after trucker is designated All vehicles shipped door-to-door Your vehicle will be shipped on 1 truck thru the entire process Deal with only experienced auto transporters, we have been in the industry for over 19years, fully licensed and bonded Our Customer Service is Outstanding! Only experienced and reputable trucking companies used expedited services available guaranteed [1-4] day pickups upon request Drop off terminals avaialable [entire US] for your convenience Our prices are determined by the current mileage rate to pay the truckers and can vary from time to time. Below are the two different ways we can ship your vehicle based upon your time frame, budget, and specific needs: Pickup dates will be determined from the original date chosen by the customer (holidays will be taken into account when computing service level). The correct service must be chosen by the customer. Standard Shipping Estimate This is the Standard Level of Service. Your vehicle is usually picked up as expeditiously as possible, fully insured, door-to-door service, 1 truck [all in price].The dates are determined by the first available pickup date [not contract date] which is chosen by the customer.[5-10 day pickup].Occasionally there are cancellations and the vehicle can be picked up earlier at no additional charge. These prices are generated automatically so please call to verify price quote. $ 520.00 - Select This Quote Priority Shipping Estimate With priority shipping your vehicle is picked up within 1-4 days from first available date or date requested by customer on order , 1 truck, fully insured, door-to-door service. Recommended if you have a deadline or leaving in a rush. $ 770.00 - Select This Quote *Our prices are calculated automatically using the mileage from origin to destination at a per mile charge [please verify quote with sales representative]. *If you wish to order one of the above services, please click on "select this quote" and fill out the forms, including the information for Paypal for the deposit. *All Quotes are good for 2 weeks from the time the quote is requested. We want to take this time to thank you again and we hope you use Fairway Auto Transport for all your vehicle shipping needs. If you have any questions, please contact us via email at sales@automovenow.com or phone by calling 888-822-2122. We look forward to helping you move your vehicle! You can call Jonathan at 888-822-2122 or Ben at 877-877-6209 Sincerely, Jonathan Fairway Auto Transport Phone: 888-822-2122 Fax: 321-574-4117 Email: sales@automovenow.com www.automovenow.com Copyright © 2009 Fairway Auto Transport. All rights reserved. MC# 557953. Software Designed and Developed by CarrierSoft.